A video visit has to work on a patient's phone, on a weak connection, for someone who may be unwell and has never opened the app before. Getting into the call, checking camera and microphone first, and knowing what happens when the line drops are where most of the design work goes.
For Vita Health, a US teletherapy and psychiatry service for 12 to 24-year-olds, we built iOS, Android and web apps with integrated video calls for appointments, and single sign-on so clinicians and patients get in safely and easily. The apps run on SwiftUI and Jetpack Compose, with a Ruby on Rails backend on AWS.
The clinician's side of a virtual visit carries the schedule, the patient record, notes, follow-ups and the admin around every appointment. The portal has to fit the routine and tools a clinician already works with.
Vita Health's clinicians work from a central web portal where they manage appointments, patient information and administrative tasks, while patients use the mobile apps to manage appointments, access their health records and talk to their clinician.
Booking has to cope with two patients reaching for the same slot, a clinician changing their availability and visits paid for up front. Reminders, time zones, cancellations and refunds all have to resolve without anyone at the clinic stepping in.
We build booking end to end. On LifePlans, a web platform where families get one-on-one guidance from a dedicated LifePlanner, we built the scheduling system: availability calendars, a booking flow with slot holds so two clients never claim the same time, Stripe checkout and automatic Google Calendar invites with Meet links, with rescheduling, cancellations and refunds handled in the product.
Remote patient monitoring follows a patient between visits, through readings sent by connected devices such as blood pressure cuffs or glucose meters, through symptoms and habits the patient logs by hand, or both. Weeks of those entries have to become something a clinician can read in the few minutes a follow-up allows.
HealMate does that for people living with rare diseases. Patients log symptoms and habits in a mobile app, doctors look for patterns on a web dashboard, and the shared results help decide adjustments to each patient's treatment plan. Monitoring that runs on connected hardware is part of our IoT software development work.
Not every remote consultation is live. In store-and-forward telemedicine, a scan, a recording or a set of photos is captured in one place and read by a specialist somewhere else, which brings specialist review to places with no specialist on site.
BrainCapture links an Android app to an EEG cap and amplifier so EEG scans used to detect epilepsy can be run in low-resource settings, working offline and uploading securely for a specialist to read remotely. U-Image shows the sharing side of it. We built an Android app for the images and videos captured with its wireless ultrasound devices, where doctors, medical staff, students and trainees organise, annotate and securely share scans in a cloud library.